We reserved a car for a week in june 2008 and payed for it in advance, we had an invoice which stated 'fully paid' including insurance. When we arrived in Malaga we had to pay for a full tank (you're supposed to return it empty, ever try that?) and 47 euros for what they called 'excess', since we had already payed insurance. Well, excess is exactly right, in the end we payed nearly 200 euro for a small Kia for one week i. We called Europcar in the Netherlands to protest, they would not let us talk and said they didn't care if we never did business with them again. Nice attitude Europcar.. it was a unpleasant start to the holiday, so I guess we're all agreed we'll use another firm next time.
