Out of all the crappy US carriers,this one is about the best. I flew to Seattle last October from Raleigh/Durham. and was re- routed instead of going to houston, we had to land in Mississippi somewhere for the night.They were nice and pleasant and put us all up in Hotels. We eventually made it the next day.All in all I was impressed with this airline, but it seems they have reduced their service,like most of the other carriers due to high fuel prices.