My experience with cox has always been a pleasure, next day repairs, instant and knowledgeable technicians. I never had to call them for over 3 years.

I move to my new apartment and it turns out my lines aren't "Tagged". The insisted on me paying a 300+ dollar fee to have them tag the lines. The people before me did have service, so I know the lines are tagged. I received no door tag or phone call saying there is an issue with the set up. This is the Cox equipment, not mine, and there responsibility.

I dealt with 3 untrained sales agents, sat on hold for 45 minutes, received 3 cold transfers, had to verify over and over and over.

After speaking to a supervisor they said they would put me at the front of the list to have internet activated after being told I would have to wait an additional 7 days to have my service activated. Keep in mind I ordered July 3rd and was told would be activated July 5th due to holiday weekend. I got a guaranteed from Cox Communications saying no later then Saturday July 5th by 7pm.

From this experience I would recommend all who live in an apartment building to be weary, Cox Communications will charge you for their equipment complications.

The support agents at Cox Communications are under trained and under qualified. I'm pretty good with support agents over the phone, due to the fact I'm an EXPERIENCED IT SOLUTIONS PROVIDER, and I lost my patients with their support representives.

If you are ready for a head ache on support dive in, because you will be talking to a bunch of high school kids on summer break who don't know a single thing.

Cox gets 1 start out of 5 for me!