Cox Communications 1

i hate cox so much you dont evn understand, i was out of town and paid over the phone with a check instead of my credit card and i was charged 3 times for the same bill by a second party company they use called instacheck. so ya, i also hate insta check. so i called and said wtf n they are like theres nothing we can do you'll just have to live with it and the supervisor was so rude and didn't believe me even after i suggested i have the bank send a fax prooving the information, he said that wouldn't help anyway because our computer says otherwise. so i had the bank send the fax anyway, called back cox said they never got it so i had them send it a second, third and fourth time, they said for me to talk to a collections supervisor then billing then customer service then payments then they said you'll just have to deal with this yourself and call insta check because its not our problem. so i did the manager lacey said sorry we must have switched the numbers why don't you call me back on this line with the bank and well rectify it and i did and she had given me a bogus number, i called the other numbers and no one answered. same with cox the supervisors said call us with the bank on the other line and all the numbers were bogus or they hung up on me and i was so nice and calm, not mean at all like they were. so the item was never cleared up after weeks of calling daily speaking to supervisor upon supervisor on avarage 6 hours a day for 2 weeks. i really hate them, because if i don't give them more money that i know may never post they said the service is going to be dissconnected, and i hoped by now they would have cleared it up. but they didn't. so don't use cox, don't use instacheck and don't do auto pay because they will screw you and then do it again and again. besides the fact the service goes out at least4 times a week which is a total pita. so ya. i hate cox communications.