I was going to sypathize with you on this one except for the last part. The "leads" take more calls then your IQ per day. They are focused on a per call basis and to resolve the issue. If they gave you a number, it is most likely to their extra phone they have on their desk. You call it and it rings to their VM. You leave a message and when they have time, they call you back. So my question is, if they didnt call you back, why didnt you call back in to the main call center, and ask for another "lead?" If I felt like I had been screwed over, then I would have. But to note, I do sympathize with the late install. Im not sure if it was a normal day or if it was a rainy/snowy day. If it wasnt a bad day, then I feel ya.

4 hour windows are a joke. You can't honestly expect anyone in any service business to always be on time. You think a tech can wiggle his nose, and rewire a house in 5 minutes? Don't think so. One bad job will ruin not only his day, but everyone elses. And don't think he is happy about it either.