I was in my first accident ever when I was with AAA. I hit a patch of ice and rolled my car four times. When I first called in my accident I received a very kind customer service agent that told me my options. He told me to save all of my receipts for hotel, food, bus ticket home, and other items for loss of use. Well it took a while to get someone out to look at car and state that it was totaled. However, they would not give me a fair value for the car (it was a 2006, mint condition, with under 30K miles). The car was worth 16K in Kelley and Blue Book but they stated they do not use those values. What they did was found the two lowest selling cars in my state, which were dealers out in the boonies and only wanted to give me 10 to 12 for the car. They also denied reimbursing me for loss of use, for the towing of the car and the medical bills. This is all a shock to me since I had full coverage. Also it took me months to get this information (four months) because I kept getting different names to talk to and different values and was promised different things. And what really got me was being called by people I never talked to before, being told to call them back, and then having them tell me not to call and that I had no right to call them when I did call them back.
