We're on the phone right now with the bloodsuckers, similar to Frank's story: We just had a storm come through last night, of course we lost our TV during the story (another great feature of satellite), and waited for the signal to come back... never came back last night. Got up this morning, nothing.
We called the schmuck support, and they told us that we'd either have to pay $80 for a service call (first availability: five days from now), or sign up for their protection plan (sounds like the %#(& mafia if you ask me), and it'll STILL cost $20 (for the pleasure of waiting 5 until monday). We asked to talk to the disconnect dept, $340 to cancel, and then they offered to waive the fee, credit the time w/o service, and $10 for 6 months. I tell ya, it'll be the best $300 i ever spent.
And if you're reading this and thinking "awwww, these are just disgruntled customers, nuthin' makes them satisfied", try this: Unmentioned charges (as the converter charge / outlet, NEVER mentioned at the kiosk), charges popping up unsolicited (Protection plan, added when man replaced converter 1 week after installation), no TV when bad weather comes, and all around crappy service.
