We went to our local Cox 'home office' on Jan 26th, 2008 to request new service. We agreed to receiving a bundle package that included; Home Phone Service (NO long distance), High Speed Internet, Digital Cable with 'On Demand'.
We were quoted that our monthly statements would be $156.31 (taxes included).

This is a brief look at the exact amounts included on all the billing statements since we started our service with Cox Communications on Jan. 26, 2008.

01-26-08: Paid $100.00 deposit
02-04-08: Service was started in new home
02-04-08: Paid $85.00 to give account a credited balance
02-14-08: Received bill for $256.69 (Paid $265.00)
03-15-08: Received bill for $175.86 (Paid $180.00)
04-11-08: Received bill for $110.97 with a $75.00 credit applied (Paid $120.00)
05-14-08: Received bill for $176.72 (Paid $177.00)
06-11-08: Received bill for $385.98 (Paid $390.00 unhappily)

Total Amount Paid to Cox Communications in a FIVE month period: $1,317.00
That breaks down to $263.40 per month. Yet, our monthly bill has been repeatedly quoted to be $156.31 with no reasonable explanation for why we have not received a bill for only $156.31 yet.

We have had problems since the first month, which includes requesting a 'tech' to come to our home on three separate occasions, in the same five months.

In April, we did receive a $75.00 credit for being charged a $35.00 fee for one of those 'tech' visits, when we had the insurance which promised "No additional fees for having service done at the residence" and $40.00 worth of credit for inconveniences that occurred during April (i.e., the phone would not work, but everything else was fine. 24 hours later, the cable did not work, but everything else was fine. An entire month of not having all services fully functioning at one time).

Our monthly bills have been higher than quoted, as until June 2008, we were being charged an additional deposit fee that had been broken down into monthly installments of $25.00.
It was explained to me that our original deposit of $100.00 was misapplied towards our first bill, instead of as a deposit towards the services ... yet our first bill was $256.69!

Trying to have a customer service rep explain charges on any bill has been about as productive as calling Al Queda and asking them to hold hands and sing 'America the Beautiful'.

At this very moment, I'm awaiting the arrival of a 'tech'.

It is a regular issue with the cable for us. Every other week it is not working as it should and I have yet to receive a valid reason as to why.
Four days ago, when you called our home, you received a message stating that the number dialed had been disconnected. This too, is an ongoing issue since we had services installed.

Cox Communications has our area monopolized with cable and phone services, otherwise we'd have changed service providers sooner.

As it stands, the tech guy has left and blamed the original wiring on a home constructed in 2005, as being 'outdated', thus the services cannot be repaired unless we agree to a $290.00 fee for materials (I can only assume cable has hit an all-time high in the stock market) and are willing to wait until July 29th for the tech to come back out ... though Cox was the company who had originally wired the home in 2005 according to the previous owners.

We are done with Cox Communications. We have officially requested to terminate our services with them.
I guess it is a lesson in "You get what you pay for" ... cheap services that worked cheaply.

If you can, AVOID Cox Communications.

If you can't avoid them ... then prepare for one very financially straining and service failing experience and if you have better luck with their services, then good for you and spread the word.