Dish Network's service is poor and their business practices are deceptive. Our Dish Network Service was installed Yesterday. We were generally pleased with the service. However there was at least one serious deficiency. When I ordered the service, I specifically asked the sales person that I spoke with if the Fox News Channel would be included in our package. and she told me yes, it would. This by the way is Dish Network's 200 channel package that includes Fox News Channel. I am a news junkie and this is after all an election year.
As it turns out Fox News Channel was not included in our package. We were only given the 100 channel package. As soon as I discovered this I called customer service. The representative I spoke with told me I could upgrade my package to receive Fox News Channel and that I would need to pay more money to do so. This is not what I agreed to.
I understand that mistakes do happen however it is unreasonable to ask someone to absorb the consequences of your mistake.
A promise to provide Fox News Channel was made and I feel that the promise should be kept. I will not pay more money to obtain the promised level of service.
When I did not receive a satisfactory response by telephone, I sent an e-mail that basicly sets forth what I have already described.
I received a response to the e-mail. they apologized all over the place but did not offer a solution. They refused to call me but said I could call them. I placed yet another phone call to Dish Network.
The first representative I spoke with apologized for the problem but refused to correct it. He did of course suggest that I pay more money in order to obtain the services I was originally promised. I asked to speak to a supervisor and he complied with my request. The supervisor I spoke with apologized repeatedly but similarly refused to do anything about my problem. He also thought it would be a great idea if I just paid more money. I explained to him the company's behavior in this matter constitutes a "bait and switch" In other words, promise the customer 200 channels at $39.99 but only deliver 100 channels at that price. I'm sure you'll be stunned to learn that he immediately apologized (yet again) for this reprehensible behavior. However, when asked what he intended to do to correct this problem, his answer was . . . "why don't you upgrade and pay us more money?"
It was at this point that I cancelled Dish Network service and asked him to send me a box so that I can return the receiver to them.
I didn't think it was possible to deliver worse service than my local cable company was providing. I have been proven wrong. Dish Network's promises of service were deceptive and misleading and no one there seems to have any integrity. I have received profuse but empty apologies.
I just want them to provide the 200 channel package at the $39.99 price promised by their sales representative
Please understand that I make mistakes too. However, when I make a mistake I correct it myself and at my own expense. My sense of integrity requires me to bear the consequences of my own mistakes. No one at Dish Network seems to share this value. none of their customer services representatives is the least bit interested in doing the right thing. It is this behavior that I find so irritating and unacceptable.
I will now tell anyone who will listen to me about the sub-standard treatment I received Dish Network and about your questionable business practices.
