I work for mediacom as well, and the reviewer below me makes me absolutely sick to my stomach with his whining. All we do is take call after call after call, and i agree w/ all the reps that have wrote in, you customers act like all we do i sit on our asses and look at the phone ring. well we don't. we take call after call after call!! and we are harassed all day if we dont get a certain amt of sells. so i constantly get something said to me. i dont believe in harassing customers for a sell. im not a salesperson. i am a customer serv rep. it is my job to handle the concerns when customers call. not sell them something. half of our customers cant even afford what they have now. then they have the audacity to call in and ask for discounts. then get mad when they arent eligible. cable is a luxury. not a necessity. you dont go into walmart and demand a discount do you? same concept. you get mad when we cut you off for non pymt. well. doesnt the power company do the same thing??
you call in and talk to us like we arent even human.. its bad enough that our management does that to us as well. so what do you expect.
and if the hold times are too long, come apply part time.
then maybe youd understand what a pain in the ass you are