I've been working for Finlay for 2 years now and have had a great experience so far.I came to the company as a BSM with experience in management from another fine jewelry dept store. I've found the company to be fair. Reviews are done on a regular and consistant basis, with the BSM following a well followed form & documentation. This makes it easier to talk to you associates about areas they need to work on. Being a BSM I've had to work all shifts. Nights are usually slow for most of us, but we have found that if there is going to be a customer for us they come in at the last hour we are open. Now there are 2 ways to look at this. (1) grumble about the person holding you up on getting your work done soyou can get home. Or(2) smile and help the customer since they just might make your whole week. I generally opt for #2 chances are they will come back looking for you and another item at a more convenient time. : ) Our host store manager works with us quite a bit. and acknowledges us when we do well as well as talking to us when we aren't. I don't think that is bad. If everyone else in the store has to meet expectations shouldn't we?