Ace Taxi 1

There I sat waiting...now on my 2nd hour (in the rain). I called them an hour and a half before I needed to be picked up, at 8 pm. Everytime I called I was put on hold (I was on hold for 50 mins, after 3 calls). after calling..and calling..and calling, they stopped picking up my calls. I will NEVER call them again. The operator was nasty, and unhelpful. Also, this is now the 2nd time they've done this. How hard is it to call someone and say we can't come?