I do personally love these subs. I also work at a Jimmy John's myself. All the rules that people are having problems with could be easily undone with a little effort on their part. Slims come with MEAT and CHEESE. That's it. It's not hard to remember. If you're so lazy as to not to get as many mustard/mayo packets as you would like and put them on your own sandwich, I would not care for your business at all. Also, the mile radius we have isn't the best but c'mon, if you're 1.5 miles away from the store, drive there and get it yourself. We do have pickup options people. We also are not as large as the other sandwich shops like Subway and Quiznos, so our work force is quite limited and for more productive service, we shortened our delivery radius for you, the customer. The food is superb and all of the people I work with are nice and pleasant. Don't blame the franchise if you get bad service cause I know for a fact it is not the store's fault, it's the employees.