I too bought a shredder and in less then 30 day it died the store will not take it back and the return is like a day in hell!!! I would not buy anything from this company ever again and would advise others to do the same. The worst part of this whole thing is the ativa shredder I bought is made by them for them (same address for both firms). WOW what a screw job I got and did not even get kissed