For anyone reading these reviews, as a liberty agent I can tell you that these people are lying through thirr teeth. IF they did not like their flight times it is not the agents fault. All agents go over the flight times and make the client sign a contract stating that thoes are the times that the client wants. we do not issue tickets without clients approval. Second we are purchasing the tickets directly from the sirline, if the airline will not give them credit or vouchers for the tickets thats at the airlines dicretion not ours. We have nothing to do with that. people also need to realize the difference between ocean view and ocean front. View means you can see it, it doesn't mean it will be a huge vast view, you may need someone to hold your ankles while you hang out the window. However if you would like a huge sweeping view of the ocean that will be an ocean front, if you want the view you have to pay for it...bottom line don't complain that you had to pay more for a better view...thats just stupid. The complaints on this site are thoes of the people who I dread coming into my office as i know they will never be happy. Liberty agents are the best trained and qualified agents out there and we bend over backwards to help our clients, you don't like us thats fine, because plenty of other people do.