My first pair of glasses from Ottica were an interesting design but needed constant adjustments and were quite uncomfortable. I gave them another chance a few years later and I was devastated by what occurred.
The frames that they selected where not a good fit for me and the transition lenses that they recommended were not as described. I attempted to return the glasses and take the huge loss because of their return policies but they would not even abide by their own store policies. They had also never given me an option on how to pay, as they state that they do. They charged me in full before I had the glasses in hand so I was stuck when I went to pick them up and was met with disappointment.
What followed was an ugly battle through my credit card company. I was shocked by the false allegations by Ottica and the cruel treatment that I received. As a business owner I pride myself on customer service and that has grown my business successfully.
I have found them to be cruel and dishonorable and their pricing is ridiculous. I certainly do not recommend them.