Continued from peteypete message as it was truncated

Fast forward to October 2008. I get a letter of bill due out of the blue. I couldn't believe I would get a notice over a year later. I filed a complaint with the Better Business Bureau. A few weeks later I received a phone call from the claims department. The lady, Melody Thompson, stated that I owed them the balance and had received the better business bureau complaint. I stated what had happened. She apologized for how the movers acked but I still owed the balance. Her tone was somewhat apathetic. I explained to her that based on their work, it would have taken 13 hours to move a 1 bedroom condo, and if she thought that was fair for 3 movers, and myself assisting, for a 625sqft condo already packed?? We went back and forth and I began to get upset and her tone become more patronizing. she told me that if I was afraid, hmmmmm, I should have filed a police report. I asked her why they are now contacting me over a year later. She said there was some accounting problem. She then said we aren't getting anywhere and was about to hang up on me and I said, who is your supervisor. She says, she doesn't have one. I then say, who is your manager, she says she doesn't have one. I say, you work for starving students right, you must report to someone. she refuses to say and tells me HA! All I'm thinking at this point is does everyone suck at this company.

Well, I talked to my lawyer and they are sending out a letter to this company. A company performs poorly at a task and is given a chance to redeem themselves yet they continue the behavior. To me this is a sign it is company culture.

STAY AWAY FROM THIS COMPANY. They need their business license revoked. I am a full-time Realtor and will be doing everything I can so everyone knows, and every Realtor at my brokerage knows and refers to their clients, NOT to use their service.