My husband and I bought a diamond jacket for my existing engagement ring (not purchased from Kay). It sat in a safe from April 2006 until September 2006 when we got married (labor day weekend). The end of September a stone had fallen out. I returned and they replaced the jacket immediately. A few months went buy and the same thing happened again. They told me that I must be hard on my rings! I do office work for a living and regular work at home. For gardening and things like that the ring always comes off! But they replaced again. Another few months goes by and you got it...another diamond missing! This time they said it was because my diamond engagement ring must be bumping the prongs of the other diamonds and making them come loose. They talked me into soddering the two rings together. Well guess what last November (2007) another stone goes missing! This time I'm beyond angry because they still say it's me.....I have had many rings from other jewelers and also one other ring from Kay that I have NEVER had any problems with! So then November 2008 rolls around and another stone is gone! I go back yet again and they fix it for free because "I've had so much trouble with the ring". Well I dropped it off November 11 it was just ready for pick up yesterday on December 2....There is a major black mark on the diamond (it looks like a burn mark)! They tell me that it's "not an inclusion in the diamond" so I'm fine!!!! Well, NO I"M NOT FINE!! The ring looks horrible! A ring that I planned on wearing every day for the rest of my life has become a nightmare! Although I left with the ring I am planning on legal action against the store because enough is just enough!!!! It's not me! It's the ring!!! Remember this is the third new setting of the same ring they have given me!!! I warn anyone that considering purchasing a ring from this chain to be VERY cautious!!!!