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Samsung PN50A550 50-Inch 1080p Plasma HDTV

reviewed by MtothaLo

Take your home entertainment experience to the next level with the Samsung PN50A550 plasma HDTV. The Samsung PN50A550 50" Widescreen Plasma HDTV with 1080p resolution is big enough ...
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MtothaLo
11/29/2008

Samsung PN50A550 50-Inch 1080p Plasma HDTV 2

I purchased 2 of these. YES 2! I have also owned previous Samsung models FP-T5084 (2007 model)plasma 1080P [I provided a review for this on Amazon as well], HP-5053 (2006 model) plasma 720P. and the LN-S4095 (2006 model) 1080P LCD. So yes I would consider myself a Samsung Fanboy. So I bought this model twice for a reason I will explain later in the review.

My first one spontaneously cracked on me and Samsung at the time refused to replace it. Keep in mind I had the unit for 42 days! I SWEAR I did not touch the plasma for this to happen. One second I'm watching WWE RAW in HD the next minute "Pop" & "buzz" noise. Lo and behold the screen cracked on the inside.

So I bought another one with the hope I could get the first one replaced (which Samsung finally is "in process" of exchanging as I write this - this is only after dozens of emails, countless calls, and escalation to Executive Customer Relations (ECR) over a 2 month period.

But I digress:

Positives:

Picture quality -provides an excellent device for movies and other hi-def content. No artifacts at all even in fast action (well duh its a plasma) unlike many LCD's where artifacts (little boxes that are unclear) are somewhat common.

Color accuracy -The most accurate color reproduction. EVen if it was not professionally calibrated the accuracy in color is great. Yes thats using factory settings.

Aesthetics -The piano black feature is aesthetically pleasing and prvides a clean sleek look for any room.

Negatives:

Sound - The downward firing "hidden speaker" within the bezel is not good. It shakes the unit when the volume is above 40 as well as when there is bass in the signal.

"Anti-Glare" filter -I put anti-glare in quotes because anyone who has seen this unit in person will attest to the high gloss finish of the screen. I could shave in front of the tv when off. Keep that in mind if you are considering this tv in a room with light. This unit should be used in low-light rooms such as basements or rooms that have windows which get little light.

Black levels -Compared to Panasonic and Pioneer the blacks are not as deep. But considering the image quality of Panasonic and Pioneer's steep price there is a reason Samsung is usually the best bang for the buck.

Quality -Like I stated earlier the first unit made it 42 days before cracking on me SPONTANEOUSLY.

Customer Service -It took me 2 months to get Samsung to accept responsibility. They denied me several times over and had to get my call escalated to ECR. They certainly do not stand by their product as I would have hoped.

Image retention - Common in most plasmas. When you turn the unit off you will see the image for about 30 seconds after. It does go away... eventually.

Bottom line beatiful unit beautiful picture - poor reliability and service mounts to a 2 star review. Of course I also had way too many more negatives to outweigh the positives.

I have since returned my second unit and replaced it with the 52LG70 (see my review there) which is excellent. And the 2 extra inches makes a huge difference.

This Samsung "Fanboy" was really disappointed.

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misuarez commented 193 days ago.
Fanboy... what did you do/say for Samsung to replace it?

We had been using our new 50" Samsung plasma TV for 5 weeks, all of the sudden while we're watching TV a loud noise comes out of it and a line starts appearing on the screen. It turned out to be a crack on the panel, but in the inside. The TV is not even mounted, we didn't touch it, didn't do anything to it and had been sitting there for 5 weeks. A Tech sent by Samsung looked at it and specify to Samsung that there was no external damage, not a a scratch... NOTHING, still they refuse cover the TV becaused they say we damaged the TV.... HOW????? BY WATCHING TV???? I've also seen a few posts on different websites about other people experiencing the same issue.
Samsung basically called me a liar and said that cracks (even internal) happen only because of physical damage, which they have no way of proving or explaining.
We're losing the $1500 we spend on the TV because of a product defect and they’re acting like there are no laws.
Thanks in advance,

Suarez
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