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American Eagle Outfitters

reviewed by sunnyk

sunnyk
01/05/2009

American Eagle Outfitters 1

Returned two items purchased for my very ill son (cancer) for a smaller size. Wanted the exact same thing just smaller. They did refund incorrectly only show one item returned and now I'm out $45. They were rude to me on the phone, never once indicating that they will rectify their mistake. Told me to come to the store and they would look it over.
Tomorrow I take my son in for more chemo. Where's the heart? Total inconvenience for which I don't have the time. Meanwhile, before I noticed their error I ordered a smaller size online. I would have never given them my business had I known how rude they can be

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Dook commented 314 days ago.
Not all customer service reps are jerks like that- I would call the store and ask to speak to a manager if you are so inclined. For what it's worth (probably not much) they might even be able to give you a customer service discount. Don't let one bad apple spoil your opinion of the store. Hope your son gets better!
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