Did you get to Jamaica? Stay in a Resort? Fly There? Get Married? Fly Home?
I did take care of everything! I was NOT your paid Wedding Planner, your Maid of Honor, your Bridesmaid or your mother. You traveled, transferred and stayed in you nice tropical resort and came home. I did my job. Your guests were given the opportunity to make payments on their packages with airfare that was ultimately issued at a significantly lower fare than quoted - which you and your guests "sounded" thankful for when I was issuing their tickets for less money for them - and by the way - for me too! The folks on you group air space did not pay any additional money - which I took a loss on also! And let's talk about the guy from Pittsburg who I got out early so he would'nt miss the flight to Jamaica!
With regard to setting payment dates for days that I was not even in the office, well I am so sorry that my boss told me that due to a scheduling conflict, I was needed to work another day - and only 1 person called that day to make their final payment. Let's don't mention all the people I worked with until a couple days before the departure date to get their payments because I wanted to make sure your guests were able to go. I could've been a jerk and forced everyone to make their payment ON TIME or cancel them for non-payment per terms of the contract. With regard to taking money out of people's accounts when I felt like it - CMON - I never took any payment from anyone without their expressed permission - which is how it works. I am not allowed to charge anyone's credit card without them telling me to - and we don't even keep their card numbers on file! They have to give them to me each and every time a payment is made so I just don't know what you are talking about with this. Now let's talk about your room upgrade. When you have a bona fide group _ 10 rooms or more - SOME resorts give the B&G a room upgrade - based on availability. Because groups - regardless of the type - have a high attrition rate, we book individual rooms because when contracted directly with the hotel they REQUIRE a HUGE non refundable deposit. In an effort to not have that passed on to the group, we find a way around that. Groups are therefore not converted until after final payment (which your's was -on Christmas Eve - and I worked after office closing that night to make sure everthing was taken care of for YOU, BEFORE I went home to my family!) to ensure that the minimum room count is reached. Had we booked the number of rooms you initially came to me with, and I had booked directly with the resort, your nonrefundable deposit would have had 2 numbers in front of the comma! Instead, your friends and family only put out 100.00 per person to cover BOTH your Group air space AND your Hotel Space. And, as I recall, the wedding planner that told you about an upgrade, backed down from that saying she never said it. I understand Jaime, that a week before your wedding that tension runs high. But I worked very hard for you and your guests and I am sorry that you and your family/guests did not see EXACTLY what I did do for you. I am also sorry that you did not UNDERSTAND the intricacies of working in the travel industry - inspite of the numberous emails with detailed explanations of what to expect. Travel Agents get verbally abused often because people don't understand how our behind-the-scene jobs are, but the malicious use my full name in a public forum is reprehensible and I have every intention of contacting my attorney.