Avis Rent-A-Car 4

We all know that these rent-a-car companies depend on loyal and new customers for business...This we all know. There are GREAT examples of customers at our AVIS location.
I love customers...but it can't be that simple!

Too many times customers e-mail bad letters and jeopardize a persons job. Thats taking things waaay out of bounds. Bad service happens but....

Its not always the service persons fault. Courtesy drivers take a beating for NO reason.

The trouble that I see is the hostility of the "Avis Preferred" Customer...It gives all 'regular joe' customers a bad name. The typical Avis preferred customer is.... White Male, bald or balding, not limited to black male and balding also. Typically unfunny and BORING also.
Likes also to sit directly in front seat next to driver...making driver very uncomfortable.
Why not let the ladies sit in front guys? come on?

Generally though, these are the problem categories?


#1 Rude. Coming off fresh from the plane ride, they're grumpy about being late and generally pissed about having to carry their luggage they brought along themselves. They take hostility out on the courtesy bus driver who is only trying to load bags on the bus and process other preferred members who may be trying to load on bus.

If you are a preferred member and know you are please specify that you are. Don't just sit there and expect the driver to read your mind. The computer won't automatically work itself.
This especially holds true if you have done the preferred more than once...You know the drill. Don't be such a self absorbed asshole about it. Put down the cell phone for a sec.

#2 RUDER. If you screwed up your reservation or your travel agent screwed it up its not the fault of anyone but you. If your credit card is declined its not a reason to question the shuttle driver or ask him whats going on. I didnt make the reservation- you did!

#3 CHEAP...We all work for tips and don't demand much. If everyone chipped in a dollar or two for us loading the bags onto the shuttle and sometimes into the car upon arrival it would be great. Don't act like you don't know the deal. Dont leave a guy twisting in the wind waiting for a tip. Even if its 50 cents of dimes and nickels its appreciated. We will rember you next time also. Another thing is having to pick up 3 child seats, strollers, playpens 5 little bags and 6 huge 50 pounders. Thats fine and dandy but how about a tip?
Dont leave me hanging. You know who you are. A handshake wont do! A smile from your wife definently wont do!

P.S. Your kids loving and appreciating the ride doesn't elicit a smile. They didn't tip me either!

#4 UNGRATEFUL. So many times the 'Preferred' drop off is executed beautifully with one exception....a picky and ungrateful customer who thinks its beneath them to drive a Chevy Cobalt or PT Cruiser because its ugly or the wrong color. Why be so shallow? Then to make matters worse blame the driver who dropped you off.... Know what? I don't wan't to hear about your hatred for the color yellow ok? Its not my call. YOU made the reservation. Is it so bad to drive an HHR? Did I choose it for you? Why rage against me?

I wish every car was a red Cadillac DTS or CTS then what would be there to complain about?

#5 INSENSITIVE. The shuttle has to wait a certain amount of time. Don't get mad if we have to pick up more customers or wait on a few more.
Don't be mad about the rain-fall or the hot weather either. Why are you packing golf clubs if its so hot? The weather is not my call but I will give you a nice cool day for tomorrow to make you feel better mmkay? Since i'm the damn weather man! How about use your I-phone?

#6 CLUELESS. You are too cheap to rent a GPS and didn't pack a road atlas....You want directions to your 5 star hotel and worksite from the shuttle driver who suggests a Garmin GPS unit that you are again too cheap to buy. Driver does give you clues on how to get you to the interstate and on to backwater USA....For no tip I might add. No tip. It never fails.

That fancy restaurant you at at in 1983???? The hole in the wall strip club???

Guess what? I never been to it. I don't know where it is. You don't know..why should I know?

I also don't know the way to your grannies house in Mississippi either!!!! DAMN!

These are just some of the reasons why its not always the fault of AVIS. You can say all the bad things you want but the ball is in your court also customer.

Have a lovely day!