Username: Password:
Welcome! Please Sign In or Register

Jons Bridal Wearhouse

reviewed by NicoleMayer

NicoleMayer
01/29/2009

Jons Bridal Wearhouse 1

RUDEST OWNERS AND AWFUL SERVICE-ALL THEY WANT IS THE MONEY!
I went to Jon's Bridal today with my sister who is getting married in two weeks. My sister went there by herself and bought a dress there 2 days ago in kind of a rush.This weekend we went back to return it because it was too tight (she is pregnant). Also, her and her fiancee decide to just have a small wedding and Jon's did not have a selection of informal dresses.
My sister first called the store and explained her situation and they told her to come in at 5:00. We went into the store, around 2:00 because we were in the area and very calmly explained our situation to the woman who was supposedly the owner. The first thing she did was yell at my sister for coming early. It was VERY clear that they had wanted her to come in later so that no customers would be their terrible service. I explained to the woman that we would take a reduced return (even though there is no reason for it since the store wouldn't be out of money-the dress was unworn with tags still on it and was purchased two days earlier.)
We are very calm reasonable people yet somehow the situation escalated into the owners (the woman and Jon M. Salzman) screaming at us in the front of the store. She even threatened to call the police and screamed that we were threatening her. I have no idea where that came from.
My poor sister was sitting there crying, my mom was freaking, and I was trying to be reasonable. They told my sister "It's not our fault you bought a dress." Also, when my sister asked who actually owned the store (because the woman who said she was the owner said she didn't have the power to return it) the woman screamed at her "That's none of your business!"
I tried to talk to the owners in private in a calm way but they kept yelling and saying they wouldn't talk to us. I can't believe that a place was so desparate for $700 that they were willing to make such a scene. Many customers left after we did. I can't even express my shock with this service. This is supposed to be such a happy time for my sister and these people made it into a nightmare!

We went to a consignment store across the street afterwards and the very nice owner said that she has heard the same awful stories about Jon's Bridal from other people. Brides end up giving her their dresses to sell in hopes of getting at least a little bit back.

Join to vote! 1 Helpful / 0 Funny / 0 Agree / 11 Disagree
Showing 8 Comments
You must be logged in to comment. login now.
Mandy3232 commented 257 days ago.
No bridal stores take by wedding gowns. Everyone knows this. DUH.

SamanthaRobertson commented 256 days ago.
Every bridal store will not let you return a dress. How's is it the stores fault that your sister got prego?

JoyMitchell commented 254 days ago.
She changed her mind on the size of her wedding and is mad they wouldn't give her a refund. No bridal stores give refunds.

NicoleMayer commented 254 days ago.
Wow you people are heartless. Did you miss the point about how they verbally attacked us, screaming in front of the entire store? Threatening to call the police? This was the most unprofessional thing I may have ever witnessed. And I'm a lawyer so I've seen some pretty unprofessional things. Money is one thing, an all-out attack and refusal to speak to a customer reasonably is another. The management's manner of dealing with this situation would be an utter and complete embarrassment to any responsible business owner. It was the most "Jerry Springerish" behavior I've ever seen from business management. This is NOT indicative of a company worthy of doing business with. At least for me.

MaryZayan commented 249 days ago.
If anyone was Jerry Springerish it is you. You went in at their busy time just so you could cause a scene and it didn't work so you flame them on the boards. I don't believe you are a lawyer as most lawyers I know are at least smart enough to know enough that you don't go in at a different time than when you were asked to if you are asking for them to do something for you. BTW, Jons took back a dress and refunded a friend of mine from work last week. The difference is that she went in and was soooooo nice. You should learn that you get more with a little honey than with threats and flames.

ShellyStanton commented 249 days ago.
I bought my dress at Jons today. They were not pushy at all. The consultant told me all sales were final and to be sure. They had the all sales final policy on the invoice I signed and they had 2 signs up you couldn't miss saying all sales were final. I didn't mind at all because I shopped at at least 10 other bridal stores and they all had the same rule. This is the way all bridal stores work and everyone knows this.

After going to so many other stores I can tell you that none gave as good personal service as Jons did and I think it is just terrible that you are flaming one of the "good ones". When I read your story I felt that 1. your sister just didn't want to take responsibility for the decision SHE made and 2. When I saw you couldn't even respect the owners request that you come at a certain time I knew you all are suffering from a truly false sense of entitlement. Why was your time more important than theirs? I'll bet you would have gotten a lot farther with your request if you had the common sense to come when they asked you to instead of when you felt like it. After all, you were asking them to do something for you yet you started off by showing them disrespect by not coming when they asked. Sounds pretty stupid to me.

NicoleMayer commented 248 days ago.
That's great for all of you that you had good experiences and those of you who have such insight into our experiences at Jon's Bridal. I don't think the purpose of a rating board is to attack people who share their experience but rather to share you own experiences. If you have a good experience to share, great, if not, why even bother posting? Just to put your two cents in as to why someone else is wrong and you know everything? I wouldn't be surprised if many posters are employees.
I often look up companies before I do business with them and appreciate all of the different reviews. This doesn't mean I agree with all of them but I certainly don't presume that I have the psychic ability to know what someone else experienced.
My OPINION is that the two head managers at Jon's Bridal are completely unprofessional and I would not recommend that anyone do business with them. You don't have to like it, it's my opinion and I am yes, entitled, to have it.

ShellyStanton commented 226 days ago.
Some people have the opinion that books should be burned. Yes you are entitled to an opinion but if it's based on idiocy we don't have to respect it. Your sister knew all sales were final and you all were upset because the store stuck to this policy which is the same policy at every bridal store. Did you know that Jons Bridal was voted the best bridal store in the Tampa Bay by the girls on the knot for 07, 08, and 09.
Showing 8 Comments
About This Reviewer
By the Numbers