After reading all of these other complaints, it seems irrelevant where you go to get your Dollar Rent A Car. You will inevitably be the victim of a scam. In Washington, DC, my friend and I picked up our rental car. After going through the usual questions about coverage, I said, "no insurance, just the car," which I remember distinctly. I initialled in all the places I was told to. It turns out my first mistake was not opening my copy of the agreement after it was signed/initialed and the Dollar employee folded it neatly into a folder for me. Only when we were bringing the car back did I discover the scam. The agreement was printed indicating "no insurance," which is one of the places I initialed. I can only surmise that the rental agent crossed out those words after I signed the agreement, behind the counter just before he separated the copies and before he folded it and put it into its jacket before handing my copy to me. I was outraged at the audacity and nerve it took to do such a thing (anyone knows that if changes are made to a conract, those changes must be initialed as having been accepted -- i.e., I would have had to initial directly next to the changes, not just at the bottom where anyone would normally inital that section). I put up a fuss, but he was arguing with me and in such an insulting way that it only made me more determined that he was not going to get away with this (this was admittedly the same gentleman that rented the car to us). He claimed I did not read what I signed and that I asked for insurance. When I reminded him I had a witness (my friend was outside with our suitcases while I settled the bill), I asked him if I should have her come in. He challenged me, so I asked her to come in as a witness. As soon as she stepped in the door, he said, "I can adjust the bill." He did, but not without continuing to argue. My advice is that Dollar's rates aren't low enough to justify not going to another more honest and professional company. Don't use Dollar. It may have lower prices, but the company and/or its employees are even lower.