totally suck , only thing worse than thier services is thier email support , read this little gem

Dear Justin,



Thank you for your recent email to our customer service department. If you are unable to reconnect to the internet, please unplug your modem and any routers you have for 30 seconds and plug back in. If you still are unable to connect, call our Technical Support line at 877-387-8087. Please select option 1, input your telephone number then option 3 followed by option 2 to be directed to Technical Support.





If you need further assistance, or have any additional questions, please feel free to contact us via e-mail and we will be happy to assist you. Please be sure to include your original email for reference. You may also contact us through our Customer Service Department at 800-332-0245, open 24 hours a day, seven days a week, for your convenience.



Thank you.

Packard K.

Mediacom Customer Service

E-Mail North Central Division

customerservicenc@mediacomcc.com







-----Original Message-----

Sent: Friday, January 16, 2009 8:31 PM

To: customerservice@mediacomllc.com

Subject: Contact Us: Internet Support



From the Mediacom Extranet Website Contact Us Form:


Subject of question: Internet Support

Comments: i just wanted to let you know , since its very hard to get through customer service on the phone. Your service in this area is abysmal. You cable features , substandard as well as your locally contracted installers. I was misinformed at sign up and i should have known better after that. I was promised HD service not available in my area by the sales rep on the phone and didnt find out i wasnt getting it until your tech had already installed everything. I now only have your internet , which is out more than it is on. If this is a corporate office getting this let me tell you that the currituck servie/office sucks. I cant come up with a better word. All your services here suck and you are our only option around her for high speed internet (if you want to call it that) , so you have a monopoly on giving everyone around here terrible internet. I am stuck with it too which frustrated me further. Do some investigation into this area. It is out ALL THE TIME. Everytime im!

off and able to play xbox or do anything i need the internet for IT IS DOWN !!! I am going to call your service dept and attempt to be compensated. I pay 39.99 a mo for a months worth of internet , not 2 weeks.