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Whitehall Jewelers

reviewed by masanate

Whitehall Jewellers, Inc. was founded in 1895 and boasts more than 350 retail locations in 38 American states. The company also operates stores under the Lundstrom Jewelers and Marks Brothers Jewelers brands.

masanate
02/15/2009

Whitehall Jewelers 1

After being a store manager with Whitehall for over 3 years from 2000 to 2004, I can finally say something good about them. THEY'RE GONE FOREVER!!!!

The most overpriced, undervalued, lowest quality jewelry in the industry. I've been in the jewelry business for over 40 years and to this day am embarrassed to have been associated with them. Going out of business is the best thing to happen to the retail jewelry business in this country in decades.

And to those of you who pissed away your money on a "deal". just remember this....you have NO after-purchase support you would have from a legitimate jewelers....you have NO recourse if what you bought turns out to be garbage....you have NO body to complain to when you realize you've paid good money for stuff they could never sell at regular prices. And for all of you who bought a WHITE GOLD ring, when it turns YELLOW after a few weeks wear because the rhodium plated a yellow gold ring to appear white, who are you going to complain to? The majority of their jewelry was made in China and India, and is the worst quality workmanship and stone setting I have ever seen.

So again, the simple fact that they are GONE FOREVER is cause to rejoice!

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mary26 commented 257 days ago.
crazy

mary26 commented 257 days ago.
You're psycho. If you hated them, why did you stay that long? No one else would hire you?

masanate commented 255 days ago.
Crazy? Psycho? No, just sane....a state of mind you are obviously not familiar with.

jdm26 commented 219 days ago.
Do you know of any contact info for them at all. A name brand jewelry store lost my bridal set after 10 years of marriage when I took it to them to get fixed and with the compensation money from the other jewelry store I spent it at Whitehalls at their going out of business sale. I bought me a new wedding ring for $2000.00 that had a price tag of $8000.00. Which I thought was an amazing deal. Well I have had it for about 4 months now and my expensive gold ring is turning silver.

Sincerely,

Very Disappointed!!!!!

fashun3 commented 180 days ago.
For those of you that purchased a ring from Whitehall and found out it is not a real stone. You can do what I did. I found their local agent for service from our Secretary of State and sued them. Once I get my final judgment, I am sending a claim in to be added to their bankruptcy action.

For those of you that are happy with your jewelry. Never have it appraised by a reputable gemologist. Whitehall was selling lab created diamonds as real diamonds. That is not legal. Moissanite (the stone they were actually selling) isn't even a semi precious stone.

masanate commented 174 days ago.
Sorry to see all the trouble people have had with these thieves. As for the $8,000 ring for $2,000, let me just say this:
When I was a Whitehall manager, they had a reference price and a sales price on an item. The sales price was 1/2 of the reference price. Employees got to buy for our personal use at 1/2 of the SALE price, or 1/4 of the reference price. As a manger, we got to purchase at 20% off the price the employees paid. Therefore, and $8,000 ring was sold for $4,000 to the public. This same ring was purchased by an employee for $2,000, and could be purchased by a manager for $1,600. And at $1,600 they were still making a profit! Tells you a little about how deceptive their pricing was if they can make a profit at $1,600 but claim it's worth $8,000! That means that their merchandise was "valued" at more than a 5x mark-up, which is exorbitant even for the jewelry business.

fashun3 commented 174 days ago.
Forget the markup. What it means is they were not selling real diamonds. I took them to small claims court and the judge was very surprised a major chain would sell worthless jewelry for the real thing. The stones were fake but sold as diamonds.

veltha commented 163 days ago.
My fiance bought my e-ring at their going out of business sale. He paid $1000. I fortunately work in Insurance and know that I can add this as a scheduled item on my homeowners policy to warranty it with no deductible if I should have any problems with losing it, a stone or anything. I did get it appraised by a certified GIA appraiser as needed and it appraised for $2500.00 and is not a fake stone. The center stone alone was worth $1500.00. I think it depends if you got a blue tag or white tag merchandise and if you knew what you were shopping for.
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