Ok, seriously..... a lot of people who are b#tching about Verizon really truly ARE ignorant...........

a.) Read your contract COMPLETELY and THOROUGHLY!

b.) THEY OFFER INSURANCE!!!! So if you BREAK your phone you can get it replaced through ASURION! NOT THRU VERIZON. If you get INSURANCE, you have to call the INSURANCE company..... NOT VERIZON

c.) Yes they are more expensive, but EVERYTHING they have is WITHIN their company, they DO NOT OUTSOURCE like ALLLLLLL the other wireless companies do! Their call centers are THEIR call centers. Their towers are ONLY their towers!

d.) If you do not RECEIVE A BILL there are 3 other ways to pay it...... you can view it online and pay it, you can go into a store and pay it and you can pay it over the phone! JUST BECAUSE YOU DON'T RECEIVE A BILL DOESN"T MEAN A BILL DOESN'T EXIST, and therefore you are STILLLLL responsible to pay for it!

e.) If you have a defective PHONE that is NOT Verizon's fault! So stop bashing Verizon when the PHONE messes up! (Verizon doesn't make the phones...... LG, SAMSUNG, BLACKBERRY, NOKIA, ETC...... Those are who make the phones!)

f.) If you DO have a defective phone it HAS a ONE YEAR WARRANTY! You can either SEND IT OUT to the MANUFACTURER (Lg, Samsung, Blackberry, Etc) and pay shipping charges, pay for them to fix it, etc.......... OR you can get it replaced with a REFURBISHED PHONE THRU VERIZON! Your phone is USED...... even if it's only a MONTH OLD it's still USED! Therefore Verizon will NOT give you a BRAND NEW PHONE! You are ENTITLED TO A REFURBISHED PHONE!................. (THIS ONLY APPLIES TO MANUfACTURER DEFECTS...... if you PHYSICALLY DAMAGE IT, HAVE IT LIQUID DAMAGED OR YOU LOSE IT OR HAVE IT STOLEN THEN YOU MUST HAVE INSURANCE TO GET IT REPLACED...... if you don't have insurance and you have done one of these things..... then EXPECT TO PAY FULL RETAIL FOR A NEW PHONE!........ Verizon offers insurance for A REASON! )

g.) INSURANCE AND WARRANTY ARE TWO TOTALLY SEPARATE THINGS!!!!!!!!! KNOW THE DIFFERENCE!!!!!!!!!!!!!!!!!!!!!

f.) If you are getting PREMIUM text messsages, that is coming from a THIRD PARTY and is NOT affiliated with VERIZON!!!! When you actually RECEIVE that text message there is a PHONE NUMBER LISTED IN THE MESSAGE that YOU have to call to get them to STOP sending the text message! VERIZON has NO WAY of blocking it! (so if you ever text into American Idol, or you send a text to "get your fortune" or to get a ringtone from the TV...... you are SENDING your phone number to a third party company who can then SELL your phone number!!!!!

h.) EVERY single wireless company has proration! SO DON'T think Verizon is the only one who has it...... HECK, even your UTILITY companies prorate you! It's not JUST wireless companies that do that...... when you sign up at a GYM you are prorated! LEARN WHAT PRORATION IS BEFORE YOU B$TCH ABOUT A HIGH FIRST BILL!!!!!!

i.) If you raise your voice, swear or degrade the customer service people they will NOT want to help you. The more of a JERK you are to them, the LESS they care about your problems!!!!! THIS is probably the MOST important thing to remember. If you get someone on the phone on customer service that seems incompetent, HANG UP and dial back and you most likely will end up speaking with someone who DOES know what they're talking about!

j.) QUIT expecting everything to be handed to you for free! IT'S NOT GOING TO HAPPEN!


k.) WIRELESS SERVICE IS NOT GUARANTEED INDOORS!!!!!!!!!!!!!!!!!!!!!! READ YOUR CONTRACT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!