The short story – Qwest did not honor the deal I was promised, over charged me, then cut off my local service AND my cell phone service.

I have been a Qwest customer for over 15 years. I have my payment automatically taken from my account and never missed a payment. Recently I called to sign up for 7MB Internet service and bundle my payments of Verizon and DirectTV. The sales lady talked me into 20MB Internet service, stating I could get a free modem as long as I stayed at 20MB for 2 months. It save a bit more money so I agreed. After 2 months I called to downgrade to 7MB and learned that I was charged for the modem plus overcharged for the Internet service. I spent over 4 hours with customer service. A manager agreed that I was mislead, but refused to honor the deal I was promised. I provided the date, time and name of the salesperson. I only got a partial refund of $83.00. Somehow my auto payment was turned off and my bill rose to $495.00 including the Verizon portion of my bill. I had recently paid my Verizon bill online and with the Qwest credit I actually owe $140. Once my bill is corrected I plan to pay online.

But Qwest cut-off my local phone service, my Internet AND my VERIZON CELL PHONE. I can get it restored with a payment of $495.00 even though I no longer owe that much money. The fact that they could cut-off my Verizon service when I have a $0 balance with Verizon, really gets me mad.