In my short time I have spent at Finlay fine jewelry counter in Dillards, I can honestly say it is just like any other poorly run dept. store chain. The training is practically non existant and whatever I have learned it has been because I took the time to find out on my own and I was completely thrown to the wolves. I feel ashamed because I know I have given poor customer service because I honestly did not know what to do. Over the holidays i was taken advantage of because they put me on call when scheduling me in could have been done just as easily. Now that I am part-time I am still expected to fill in for lazy drama driven employees when I am no longer on call and there is someone else hired specifically for that job. I feel taken advantage of and not cared for at all. I am very much looking forward to giving my notice this week. I only give a two star rating because my manager is a very sweet woman who has no choice but to stay with this horrible company because she has no where else to go at the time. I am pleased this company is going down.