You seem to be the only customer that has had this experience. We purchased a "bumper to bumper" warranty in 2006, which is not bumper to bumper - the sales people will tell you this is just what they call it. Pay close attention to the verbiage in the contract because when you file a claim this will matter, Auto Repair Group will argue about every word to avoid paying a claim. We bought this warranty coverage in 2006 and have had nothing but bad service. They will refuse to cover parts, take up to 3-5 days to pay the auto repair shop, and their claim department is awful. They also do not give you a rental vehicle after if a repair takes more than 8 hours, this is if the vehicle repair is literally 8 hours, not how long it is in the shop. We have filed 4 claims with them since 2006 and every repair has taken at least 2 weeks, one took 4 weeks, not because of the repair (the repair in every case was completed in 2 days), but because of Auto Repair Group refusing to pay for parts, that were clearly covered, or taking 2-4 days to pay the mechanic. In addition, two times, we were forced to use a mechanic that Auto Repair Group recommended and both times the repair was done wrong or misdiagnosed.

I would not recommend this company to anyone and I am currently filing a BBB claim against them. Buyer Beware!!!