ok so first the actual wireless service of verizon is pretty good. I never really had a problem picking up service anywhere and if you call and upgrade to the closest tower it wiil pick up anywhere. But the customer service IS COMPLETELY RIDULOUS....RUDE AND WILL TELL YOU ONE THING AND THEN CALL YOU A LIAR.....AND THE FALSE ADVERTISMENT IS A LITTLE ANNOYING YOU THINK THAT YOU ARE GETTING ONE THING AND THEN IT IS NOT WHAT THEY PROMISE....LIKE THE FREE UP GRADE.....I JUST UPGRADED AND IT COST ME $200......THEIR MOTTO SHOULD BE WE ARE IN IT FOR THE MONEY AND OURSELVES FORGET THE STUPID CUSTOMERS BECAUSE IF THEY ARE DUMB ENOUGH TO GIVE US MONEY THEN WE ARE STILL GETTING PAID......BUT I GUESS THATS TO LONG......