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DISH Network

reviewed by stephielynn04

"EchoStar Communications Corporation has been a leader in the satellite TV industry for over 20 years and is the parent company of DISH Network, the fastest growing pay television provider in the nation." - www.dishnetwork.com

stephielynn04
03/24/2009

DISH Network 1

From day one I have had problems with DISH Network. I spent 2 hours on the phone just trying to activate service. Every time the agent would put me on hold, they would hang up on me. I had to call back in 4 times (and start all over again with the new agent). I was told this company is not allowed to make outbound calls. What call center cannot make outbound calls? If it wasn't for my apartment having a contract with them, I would have never gone with them. Luckily I am now moving so I wouldn't need Dish anymore. Well trying to get the account cancelled was also a nightmare. I was told I could only call within 30 days of cancelling. So I called back in that time frame. The idiot who I had talked to previously cancelled my auto-pay giving me a late fee. I never said anything about billing when I called in the first time to cancel. So we start going through the cancellation and they tell me they are going to send me boxes for all of my recievers. They told me they would only send 2 boxes (I have 3 receivers). And of course that created another problem on my account. Finding out that when I called in once before about having problems with one of my receivers they ended up messing up something on my account. Finally they tell me they will let me know how much I will need to pay to finish out my account. They ended up rushing me off of the phone telling me they will mail it. I call back, they tell me a different cancellation day then what I told them. Trust me if you have a choice to go with someone else, I would highly suggest it. These people do not know what they are doing, most of the time you get idiots from another country that can hardly speech english. Dish Network sucks!

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LSDodgers commented 228 days ago.
If you would've recorded these calls with the representative then you could've taken them to court but the truth is that you don't really have anything to back up your self.
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By the Numbers