I have to agree with the last few reviews that I've read. It's a total rip off. After finding mysterious charges on my account I decided to call to find out what was going on. The representative pointed to a portion of the contract stating that from time to time efax can charge a $10 fee if they so desire and the fee rate was subject to change. I immediately cancelled my account. They offered another 2 months free service and I declined. I asked if there were any additional fees. The person responded no.

Imagine my surprise when I got a $10 fee AFTER my account was already closed. So after being on hold for 30 minutes I was told that the fee was an automatic payment that couldn't be stopped. They would credit my card back in 3-15 business days. That part wasn't automatic and would have to be processed manually. The person apologized for any "mis-communication" that occurred during the other phone call.

My advice, keep all of your reference numbers when you call. That way you can point out their inconsistencies.