A Ok Automotive Incorporated
5
This is a response to the prior review. I am Tom the manager of A-OK Automotive Inc. and car in review was written by the insurance company and that is how we repair per their guidelines. The powersteering was not related to the accident it was a dryed out o-ring which we fixed at no charge. The windshield they claimed was part of the accident was replaced by the insurance company anyway even though there was a rockchip under the windshield wiper. The owners boyfriend verbally attacked the insurance adjuster while he was looking the car over on the reinspection.
There was a small air leak on the side that was repaired and when the car was returned we we fixed it. The door was replaced with one out of a salvage yard and yes I did miss it had a polished finish instead of a brushed finish which we took care of right away. I take pride in what we do and I am proud of the quality of repairs. I am sorry those two items were missed but it was repaired right after it was brought to our attention.
In the auto repair industry.There are always two side of a story and I do not feel in the review that all the facts were given. There was also two insurance companies reviewing this claim, so the time frame to repair this car took longer than expected. We cannot just fix everything wrong on a repair we must have the insurance companies approval prior to completeing. We had to wait for both companies to review this claim.