Username: Password:
Welcome! Please Sign In or Register

Wachovia

reviewed by matwetsel

matwetsel
04/10/2009

Wachovia 1

Dear Wacohovia:
I (Matthew H. Wetsel) was making use of an ATM machine (#8652) at the Wachovia in Clemson, SC (955 Tiger Blvd.)on 04/07/09 at 4:21 pm. The ATM did not dispense the $200.00 that I had requested. I tried to obtain assistance from the employees inside the bank. The staff stated they could do nothing. I am very unhappy with everyone involved. I constantly hear they cannot help. I have been waiting three days to hear from Wachovia to return my calls and help. Since I do not have the ATM account with Wachovia, I am told nothing can be done. The ATM made a withdrawal on my account and add insult charged me a service charge for no service rendered. I am very displeased with the way I have been treated.

Upset,
Matthew H. Wetsel

Join to vote! 2 Helpful / 0 Funny / 2 Agree / 0 Disagree
Showing 2 Comments
You must be logged in to comment. login now.
matwetsel commented 225 days ago.
William B.
You are correct in about me not having a Wachovia Account. However, I look at the transaction as Wachovia "STEALING" my money!

Yes, I have contacted my institution and my financial institution is doing everything possible to help me. My financial institution questions why Wachovia is not aware of the overage at machine #8652? My financial institution would have resolved the problem that day and quickly.

Mr. William B. you are just another example of Wachovia not being able to deal with customer service and value each individual as a customer or as a important person.

Still Upset,
Matthew Wetsel
-------------- Original message from Wachovia Service <service@wachovia.com>: --------------


> Dear Matthew Wetsel,
>
> Welcome to Wachovia! My name is William B and I am happy to assist you.
>
> I have received your email in regards to your recent experience with a
> Wachovia ATM. I certainly understand your concerns and frustrations in
> this matter. I sincerely apologize for the way you were treated in the
> branch.
>
> As you stated that you are not a Wachovia customer, please contact your
> financial institution for assistance in this matter and they should be
> able to advise you on what needs to be done.
>
> Thank you for banking with Wachovia. My goal today was to provide you a
> complete and helpful answer. If anyone from the Online Services Team
> can help you further, please reply to this message.
>
> Sincerely,
>
> William B

oaplayer23 commented 221 days ago.
I can tell you that when non customer would have similar issues at the bank I used to work at, I told them the same thing. That there wasn't anything we can do, and that they needed to contact their financial institution. Chances our Wachovia did find a discrepancy with the balancing of the ATM, but noone you talked to would tell you that, nor would they probably know until the next schedule balancing. Either way, when it was balanced, they would have found the error and made teh adjustment. It would take a few days, or weeks, but the correcting entry and notice sent to your bank would be made.

The rules are different obviously if the error would have taken place at your own bank.
Showing 2 Comments
About This Reviewer
By the Numbers