Comcast 1

I wouldn't even want to give it one star but I have to.


So for starters my roommate worked for the NBA and was able to travel to China during the Olympics last summer. The comcast bill is automatically set up to charge to her credit card. Comcast messed up the transaction and the cable/internet was shut off....for three weeks. I was not able to make any changes to the account and Comcast would not allow service to be turned back on even when my roommate called (account in her name). She had to go in person when she came back to sort it out.

Then my roommate moves out and I want to change the service. Comcast does not allow this...I can switch the account in my name but I am not allowed to make any changes to the package only additions. She cancels service. I have Tivo and have already paid for the 1 year cost to use it. I ask comcast if they are compatible with Tivo and they say no. I look into direct tv but I am unable to get it due to my location (lots of trees). I go back to Comcast and someone new tells me Tivo is fine and I just need cable cards. I set up my installation for internet and HD cable service. The guy arrives carrying a non-HD box. I show him my receipt and he installs the correct box. It lasts 2 hours and dies. I now have to have another installation for a new box. 1 week later I have my cable. Now..I have to request to have cable cards installed for Tivo...I called 4 times to set this up and everytime I called to confirm they told me I was not in the system. I had to go to Comcast personally to ensure that my appointment was scheduled. When he arrives to set up the Cable cards only one works....meaning I have to be watching what I am recording...the purpose of having Tivo is to record what I am not watching....he had to come back AGAIN with new cards and set things up. It took 2 installations, and 3 service appointments to get everything working....if I had any other options in my area I would take them......Verizon FIOS...please hurry!!!

~Jamie, NJ