Expedia.com 1

Doesn't even deserve one star, but cannot provide a review without a rating.....Absolutely terrible customer service and terrible with refunds.....went on a trip, flight delayed, did not make it to destination on first night of hotel reservation. Called hotel, they were overbooked anyway and more than happy to say they would give a full refund for the night but said because it was booked through Expedia we had to call Expedia for the refund. Called Exedia, on hold for more than 15 minutes (cannot be done online and was roaming on my cell phone at the time). Was finally given a "reference" number and told I would have to call back a week after my trip to inquire as to whether I would get a refund or not. Got the invoice for the hotel when we checked out and saw the hotel did not charge for the one night we cancelled (as they said they wouldn't), however, Expedia would not refund the night because they said I cancelled too late (even though the hotel agreed to the refund). After researching, Expedia does not offer better prices, you can get the same rates booking each item separately (they simply offer one stop shopping which is definitely not convenient when your travel plans change!). If you use Expedia and have a change of travel plans DO NOT expect good customer service or a refund of any sort.