Expedia.com
1
I purchased a vacation package from Expedia and thought the total price for the package (which included taxes and fees) was the actual total price of the package. When I went to pick up my rental car from Budget I found out that the taxes and fees I paid were not covered in the taxes and fees I previously paid. I called Expedia who then tranferred me to Budget. That customer service rep then tranferred me to another rep who stated I need to call Expedia. I then (1/2 later) called Expedia and spoke with yet another customer service rep who read me a script of why the 12% of taxes and fees I originally paid did not cover the taxes and fees that I owed. What a pain in the rear! I just purchased the same package with Orbitz a month earlier and had no problems whatsoever.