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WildBlue

reviewed by smithm1979

WildBlue provides Internet access via satellite in the United States.

smithm1979
05/07/2009

WildBlue 5

I am more than satisfied with Wildblue. I was very apprehensive after reading several reviews like others on this board but I am very impressed with it. We have the lowest price package, download speeds are between 430kbps-530kbps, upload speeds are 100kbps at best, but if you have no other option, other than dial up @20kbps because our phone lines are old (that's what we were told) it works great for us. As for the FAP, we've never come close. I installed a 3rd party meter and we haven't hit 2 gigs yet. We use it virtually daily, watch some short videos, podcasting. It seems that a lot of people have had very bad experiences with Wildblue, don't know if the service is really that bad for them or if they were expecting something different. Yeah I would love to pay $20/month for DSL but we have to take what we can get where we live. We've had it for about three months, has not been down once. Given my experience, I would highly recommend it to a friend who did not have any other options. We also looked at Verizon wireless broadband, but we are on the fringe for that and didn't want to worry about getting service for it.

Join to vote! 0 Helpful / 0 Funny / 0 Agree / 2 Disagree
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TRICKEDBYWILDBLUE commented 194 days ago.
I SIGNED UP WITH THIS FORUM JUST TO DISAGREE WITH YOU.
YOU ARE FOR SURE A PLANT BY WILDBLUE!
IF YOU WERE FOR REAL, JUST KNOW THAT WHAT YOU CLAIM TO GET IS WHAT I AM PAYING FOR AND YOU ARE GETTING IT INSTEAD!
WILDBLUE HAS NEVER RESPONDED TO ANY OF MY REQUESTS FOR HELP.
I STARTED CONTACTING THEM THE VERY NEXT DAY AFTER WE HAD OUR DISH INSTALLED.
THE REASON WE WENT WITH WILDBLUE WAS BECAUSE OF THE GREAT
SIGNAL WE GET FROM DISH NETWORK FOR TV.
I HAVE INSTALLED A FEW DOZEN C BAND DISH SYSTEMS MYSELF AND AFTER I PURCHASED MY NEW DISH NETWORK SATELLITE TV SYSTEM FROM RADIO SHACK, I INSTALLED THE DISH 500 SYSTEM AND HAVE NEVER HAD THE FIRST PROBLEM WITH IT OR THE SIGNAL.
EVEN DURING THUNDERSTORMS WE MAY HAVE A DROPOUT FOR A FEW SECONDS, BUT IT COMES RIGHT BACK.
WITH THE WILDBLUE SYSTEM, SINCE IT TRANSMITTS TO THE BIRD IN ORBIT, I HAD TO HAVE WILDBLUE'S FCC LICENSED TECH INSTALL THE SYSTEM DUE TO LEGAL REQUIREMENTS.
THE INSTALLER DID NOT HAVE AN FCC LICENSE BECAUSE I ASKED HIM.
THE INSTALLER WAS ON HIS CELL PHONE WITH ANOTHER PERSON SEVERAL TIMES DURING THE INSTALL. ON ONE OF HIS CALLS I HEARD HIM ANSWER A QUESTION HE HAD BEEN ASKED OVER HIS PHONE ABOUT THE SIGNAL QUALITY NUMBERS... HE ANSWERED IT WAS 68% AND GOOD ENOUGH. I ASKED HIM ABOUT IT AND HE SAID HIS BOSS HAD WANTED HIM TO GET ME A BETTER DISH ALIGNMENT BUT HE SAID IT WOULD BE PERFECT FOR ME AND I WOULD NOT SEE ANY PROBLEMS BECAUSE THEY HAD A POWERFUL SATELLITE.
KNOWING WHAT I KNOW NOW, I SHOULD HAVE ORDERED HIM TO REMOVE THE EQUIPMENT AND LEAVE!
I HAD TO RESORT TO EMAILING THEM FROM MY DIALUP ISP BECAUSE THE WILDBLUE SYSTEM WAS SELDOM ABLE TO CONNECT TO THE EMAIL SERVER. THE NORMAL LOG ON TO MY DISHMAIL EMAIL SERVER REQUIRES OVER AN HOUR TO GET PAST THE "YOUR CONNECTION TO THE SERVER WAS RESET!" MESSAGE.
THERE WERE 3 MAIN REASONS WHY I SIGNED UP WITH WILDBLUE INTERNET SERVICE. 1. THEY WERE SPONSORED BY DISH NETWORK WHICH I HAVE NEVER HAD TROUBLE WITH. 2. I WANTED TO BE ABLE TO USE THE INTERNET AND TELEPHONE AT THE SAME TIME. 3. ONE OF MY GRANDSONS HAS AN ILLNESS WHICH PREVENTS HIM FROM ATTENDING PUBLIC SCHOOL DUE TO HIS FREQUENT RETURNS TO CHILDRENS HOSPITAL FOR CHEMOTHERAPY AND OTHER CARE AND IS PART OF THE SCHOOL SYSTEMS INTERNET BASED CLASSES.
BECAUSE OF THE SLOPPY AND CARELESS INSTALLATION, THE INTERNET SERVICE THROUGH WILDBLUE WILL NOT MAINTAIN A SIGNAL LONG ENOUGH FOR THE LESSONS TO COMPLETE AND MY GRANDSON HAS TO RE-DO EVERYTHING EACH TIME WILDBLUE DROPS THE SIGNAL.
THIS IS NOT ALLOWING HIM TO DO HIS SCHOOL WORK.
I HAVE HAD TO RETAIN MY DIALUP ISP SERVICE IN ORDER TO HAVE INTERNET SERVICE.
AFTER MORE THAT 100 EMAILS AND PHONE CALLS TO THE DIS-FUNCTIONAL AND COULDN'T CARE LESS WILDBLUE SERVICE, I FOUND AN EBAY LISTING OF A COMPLETE WILDBLUE SYSTEM SOMEONE HAD PURCHASED OUTRIGHT FROM WILDBLUE AND HAD MOVED TO A DSL SERVICE AREA AND NO LONGER NEEDED THE DISH INTERNET.
I BID ON AND WON THIS COMPLETE SYSTEM AND AFTER I RECEIVED IT, I USED THE MODEM TO REPLACE THE MODEM WHICH WAS INSTALLED BY THE KLUTZ INSTALLER.
AFTER DOING THE RESEARCH ON HOW TO REPLACE THE MODEM, I WAS ABLE TO REMOVE THE MODEM WHICH HAD TO BE RE-BOOTED DOZENS OF TIMES A DAY IN ORDER TO FIND THE INTERNET. DURING THE REPLACEMENT PROCESS, A WINDOW OPENED WHICH REPORTED THE MODEM I WAS REMOVING HAD PREVIOUSLY BEEN REPORTED AS HAVING BEEN SCRAPPED.
NOW, DON'T ASK WHY I AM IN THE PROCESS OF HAVING A 2ND TELEPHONE LINE INSTALLED SO I CAN HAVE RELIABLY INTERNET SERVICE!
AS SOON AS THE PHONE COMPANY GETS MY EXTRA LINE INSTALLED, I WILL RIP DOWN THE WILDBLUE JUNK.


TRICKEDBYWILDBLUE commented 194 days ago.
SORRY TO HEAR YOU BUMPED YOUR HEAD.
HOPE YOU GET OUT OF THE HOSPITAL SOON.
JUST A QUICK NOTE, I JUST LEARNED THAT IF I DO NOT LOG OUT OF MY BROWSER WHEN I CAN NOT REACH DISHMAIL BECAUSE OF THEIR ROTTEN SERVICE, YOUR DISHMAIL APPLICATION WILL CONTINUE TO RE-TRY TO REACH THE SERVER AND IT DOES RAISE YOUR UPLOAD STATS!
SEEMS LIKE THEY PLANNED THIS SIMPLY TO GENERATE MORE FAP WARNINGS IN AN EFFORT TO SUCK MORE MONEY FROM THEIR CUSTOMERS. THEY ARE PROBABLY JUST TRYING TO GET THEIR BAILOUT MONEY ANY WAY THEY CAN, JUST LIKE THE BANKS!!!
SEEMS FUNNY THEY CHARGE YOU FOR UPLOAD DATA TO TRY TO GET TO YOUR EMAIL WHEN YOU CAN NOT GET TO YOUR EMAIL!!
TAKE A REAL LOOK. THEY REALLY DO SUCK....

KathiB commented 188 days ago.
As near as I can figure if you are ONE with good service you either work for wildblue or own it - the rest of us poor saps just pay for aggrevation.

TRICKEDBYWILDBLUE commented 188 days ago.
THIS IS WHAT WE WHO ARE PAYING CUSTOMERS INSTEAD OF EMPLOYEES GET TO SEE WHEN WE TRY TO USE THE SERVICE WE ARE OVERCHARGED FOR...

Data Transfer Interrupted
The connection to www.google.com was interrupted while the page was loading.
The browser connected successfully, but the connection was interrupted while transferring information. Please try again.

* Are you unable to browse other sites? Check the computer's network connection.
* Still having trouble? Consult your network administrator or Internet provider for assistance.

Connection Interrupted
The connection to the server was reset while the page was loading.
The network link was interrupted while negotiating a connection. Please try again.
Unable to reach DISHMail.net Mail. Please check your internet connection. Trying to reconnect now…

I TOOK OVER AN HOUR TODAY JUST TO GET INTO MY EMAIL ACCOUNT..
THEN I SPENT ANOTHER HOUR TO GET INTO RATEITALL TO REPLY TO THIS POST..
ALL THE TIME I SPENT IN BETWEEN, I WAS ABLE TO LOG ONTO MY MYSPACE
ACCOUNT AND ANSWER MY EMAILS I GOT THERE.

WILDBLUE TRICKED ME WITH THE FANCY PROMISES, BUT NEVER DELIVERED.
NOT A SINGLE ACTUAL CUSTOMER BELIVES THIS TRIPE SINCE THEY BEGAN
PAYING FOR NON-EXISTENT SERVICE!!!

THE ONLY THING THAT IS ALWAYS ON WITH WILDBLUE IS THEIR BILLING.
I SEEM TO HAVE INTERNET SERVICE FOR 5 SECONDS EACH MINUTE, SO WHY IS MY
BILLING NOT ALSO DIVIDED BY 12 ???

I THINK WILDBLUE USES TOO MANY KLUTZ INSTALLERS THAT DO NOT HAVE A CLUE
AND NEVER WILL!

HAVING WILDBLUE FOR AN ISP IS LIKE GOING TO THE MOVIES AND EVERY 5 MINUTES
GOING BACK OUT TO STAND IN LINE AT THE DOOR WAITING TO GET IN AGAIN. YOU ONLY SEE PART OF THE MOVIE BEFORE THEY SELL YOUR SEAT TO SOMEONE ELSE. THERE ARE NOT ENOUGH SEATS IN
THE THEATRE SO YOU ARE FORCED TO SHARE THE ROLLING BLACKOUTS!

IF I COULD DO WHAT WILDBLUE DOES, I WOULD MOVE MY SAVINGS ACCOUNT BALANCE
FROM BANK TO BANK AND GET PAID INTEREST ON EACH AS IF I HAD NOT WITHDRAWN
MY MONEY AND GET PAID FOR SOMETHING I WAS NOT ENTITLED TO...
SHOW ME WHERE THERE IS ANY DIFFERENCE...
HOW LONG CAN THEY KEEP STEALING FROM US AND CHEATING US ???
THINK ABOUT IT....

WAKE UP AND STOP SPAMMING YOUR FALSE WILDBLUE "GREAT" RATINGS.
WE WHO ARE ACTUALLY WILDBLUE CUSTOMERS INSTEAD OF EMPLOYEES
OR STOCKHOLDERS ACTUALLY KNOW THE TRUTH AND YOU DID NOT SPEAK TRUTHFULLY!!!!


AND, BY THE WAY, I HAVE HAD TO ATTEMPT TO RE-SEND THIS COMMENT SEVERAL TIMES BECAUSE MY CONNECTION MYSTERIOUSLY GETS DROPPED BY WILDBLUE. BUT I REMAIN LOGGED IN TO MYSPACE..
GO FIGURE......
Showing 4 Comments
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By the Numbers