I also have a warranty with Auto Repair Group aka Auto Repair Warranty, Inc. and i've never in a million years had any kind of problems with the company, owners, or employees. I've been with them for 3 years so far and i have another 2 years to go. I've made a handful of claims and sure sometimes not everything is covered but what was listed on my contract was fully covered and followed thru with on a timely basis. They arent an INSURANCE company.. I had a similiar problem with the "used parts" and its not always used.. they do get OEM parts that the dealer gets at a much cheaper price. You have to remember who the enemy is here.. the auto shop!! Ultimately by them actually getting the part i saved around $400 on the total bill. Just be careful what you read, disgruntled customers are surely to bad mouth something when they expect more then think they are entitled to more then what they purchase. Recommend this company to anyone! I'm with Jeepy4mom on this one!