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Avis Rent-A-Car

reviewed by timwp

timwp
05/15/2009

Avis Rent-A-Car 1

If you had negative stars I would choose that...To keep it short, my family went to florida on spring break. Rented from AVIS, didn't get the car we rented and had to rent a step up costing $100 more. Upon our return was charged $140 for having sand in the car. We went to the beach twice and each time showered our feet before getting back into the car...bottom line don't rent AVIS CARS. EVER.

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bigbamboo commented 149 days ago.
I worked for anus for years - I know the tricks and fees they charge.
they have a crew of workers who detail cars daily. think it was a few years ago they started charging for detail jobs to customers upon rental returns. it was around 35.00 to 45.00 - could understand if the car had beer spilled or puke in it ! but sand ? come on !! a vacume could pick it up
in mins !! was it big location returned to ,or small piss ant type location ?
contact customer service at avis - about the charge ! see what they say

timwp commented 140 days ago.
I did contact customer service...they said there was a ton of sand in the car and they had pictures. When I requested the pictures be sent to me e-mail, they never showed up in my in box. I called upper management and he said they would review the case and pictures and get back with me...my phone has been silent. I have it disputed with the credit card company now.
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By the Numbers