We had been using our new 50" Samsung plasma TV for 5 weeks, all of the sudden while we're watching TV a loud noise comes out of it and a line starts appearing on the screen. It turned out to be a crack on the panel, but in the inside. The TV is not even mounted, we didn't touch it, didn't do anything to it and it's been sitting there for 5 weeks. A Tech sent by Samsung looked at it and specify to Samsung that there was no external damage, not a a scratch... NOTHING, still they refuse cover the TV because they say we damaged the TV.... HOW????? BY WATCHING TV???? I've also seen a few posts on different websites about this, has anybody been successful on getting the TV fixed? this is unacceptable.

I received a message from a case manager stating that my TV won't be covered because of physical damage, which is impossible because my wife was WATCHING the TV when it happened; we would not go through this trouble if we had broken the TV, it's a matter of principles.

I called today and was informed that the case manager would call me but I received not such call. I have explained my case and Samsung has provided no explanation or proof the we actually damage the TV; I am 100% sure we did not cause physical damage to the TV, and I'm also not a liar.

I have filed complaints with:

- Federal Trade Commission (#22746254)
- Better Business Bureau
- Office of the Florida Attorney General
- Florida Department of Agriculture and Consumer Services
- 3 different media outlets

I have posted reviews on Amazon, CNET, Facebook and will continue to do so and explain my situation on every site I can.

We DID NOT cause physical damage to the TV and only ask for fair treatment. I hope they can reconsider the decision.

BEWARE OF SAMSUNG!!!!