Verizon sucks. Every person that works there thinks that they are the smartest person to walk the planet earth, yet if that were true, why would they be working at Verizon...? Anyways I've had them for a long time and never had a problem... except for the last year or two. Their phones always break, (this has happened to my husband and I more than once)and if it's not covered by warranty you have to use your insurance, which by the way is 5.99 each phone a month...say you and your husband have been paying 5.99 for both phones, thats 11.98, multiply that by 12 for a year worth of paying thats about 144.00 dollars right there, and with the insurance plan you have to pay 50 dollars to get a refurbished p.o.s sent (you have just paid 200.00 in insurance alone, you could get a whole new nicer phone!!!) to you and send yours back so they can refurbish yours. Its not cool. Then when you call with a problem they offer you free services and low and behold those "free try-out services" show up on your bill. They did finally refund them, but it's the fact of the matter. They waste your time with nonsense, they act like their willing to help you but really they just want to argue. I hate their services, I tried to let a few things go, but it just gets really old when they overcharge you and you have to call them and let them know that what they are doing is totally wrong, its very tiresome. Go to AT&T.