07/19/09 -----UPDATE-----Just received notification that Wildblue is sending my account to collections. The $300 for cancellation that two service reps told us had been waived, evidently is back on the books as is the modem that they "never received," despite the fact that we mailed it using their box and postage. THIS COMPANY IS A VERY BAD, SHADY COMPANY. Whoever regulates these companies needs to investigate. WILDBLUE IS STEALING MILLIONS OF DOLLARS FROM PEOPLE LIKE YOU AND ME. BEWARE.

****BE AWARE! THIS COMPANY WILL MAKE UP FALSE CHARGES & CHARGE YOUR CREDIT CARD...THEY WILL SAY WHATEVER IS NECESSARY TO GET AROUND THE TRUTH....BE AWARE...THIS INTERNET COMPANY WILL LIKELY COST YOU HUNDREDS!!! FOR ABSOLUTELY NOTHING.
This is my story: I live out of city limits at about 1200 elevation in Napa, CA. DSL service is unavailable. Stupidly I signed up with Wildblue without looking at other options or reviewing them. Just to get the satellite and sign up is $300; if you need a pole mount is an extra $150 - which they will tell you nobody ever needs. LIE #1. Of course we needed a pole mount we live on a hill. The other pathetic issue in my story is that they had to pole mount the satellite on my neighbor's property. There was no where we could receive a signal on our property. I don't know why I didn't send them on their way at that point. That was my stupidity, internet addicted self. So, the internet is hooked up. I KID YOU NOT - IT IS SLOWER THAN DIAL UP. AT LEAST 20-30 SECONDS TO CHANGE TO A DIFFERENT PAGE. I WAS ON THE BRINK OF INSANITY. Then my neighbor told me to get the satellite off his property. Given that I wasn't receiving internet speeds as they had promised; we began harassing Wildblue, almost daily. Of course, they said it was my fault because I had allowed the satellite to be placed on the neighbor's property. And if I wanted it to be faster, all I had to do was upgrade to the $70/ month service. I was already paying $60/month. Well, magically, our internet stopped working. While the salespeople are complete A**h**les, the technicians are contracted and actually seem to be human beings, instead of moneysucking mosquitoes. The company agreed to pay to have a technician to come out for free (usually a $95/hr charge) to "fix" our satellite. Of course he didn't make it for the first two appointments, however, when he finally did come, we were able to convince him that he needed to sign off on the fact that we couldn't receive service on our property. If we could, "we would gladly pay to have the satellite moved." We mailed the equipment off, got out of the $300 cancellation, and washed our hands of this company. However, 3 months later, we got a bill, $300 for cancellation and $150 "we never received your equipment." After getting nowhere with a sales rep, we talked to a supervisor, who saw in the notes that "oh you do actually have a note saying that you don't have to pay the cancellation fee..." Like she had never seen such a thing before. However, she wanted a tracking # for our equipment - WE SHIPPED IT IN THEIR BOX, WITH THEIR POSTAGE! We had no way to track it. YET ANOTHER GIMMICK FOR WILDBLUE TO TAKE ADVANTAGE OF THE AVERAGE WORKING MAN. So that issue is as of yet, unresolved. Luckily I had the foresight to cancel the credit card that they had on file, early on, otherwise, all of these charges would have been charged to me. They even tried to get a credit card number when we called about these recent issues. ABSOLUTELY, THE WORST COMPANY. WHY AM I NOT SURPRISED THAT AT&T DOES BUSINESS WITH THEM? PLEASE SAVE YOURSELF A LOT OF DRAMA AND AGGRAVATION - NEVER, EVER ORDER WILDBLUE.

Anyone want to start a class action lawsuit? Count me in.

***FOR THOSE HAVING TROUBLE CONTACTING WILDBLUE - THIS IS A GOOD PHONE NUMBER TO USE AND I HAVE HAD SUCCESS CALLING THEM IN THE EVENING PST. 1-888-278-6858

I ALSO HAVE THIS ADDRESS AT THEIR MAIN COMPANY ADDRESS BASED ON BILLS I HAVE RECEIVED: 5970 GREENWOOD PLAZA SUITE #300
GREENWOOD VILLAGE, CO 80111