WildBlue
1
I wish I'd known about this site before Chris (my fiance) and I decided to sign up with WildBlue.
On April 11, 2009 we had the guy come out and set up the dish and do whatever with it. Anyway, he told me I needed to delete everything off my laptop I wasn't using to get faster speeds. I deleted stuff I didn't use, which wasn't much, and the speeds still stayed the same. Chris and I tried using both our laptops with a wireless N router and it was useless. Chris called the service number and the representative said the modem was pulling off of three different IP addresses. We've reset the modem multiple times.
Finally, after calling the service number over and over again with the same response (reset the modem) a worker came to our house and replaced the pole the dish was on and the receiver. The Internet worked noticeably better after that. The man, Mr. Mattox, said the guy who'd originally set it up didn't do any of it right and he'd been following around fixing all his mistakes. Mr. Mattox also told us we wouldn't be charged for this house call service.
We hit our bandwith limit soon after this and it took like half an hour to load a single page. It's ridiculous! And according the equal usage policy, the speed would only be cut in half. Well, guess what? It was cut by maybe 90%. The whole company is a joke.
They also bill us using Chris's debt card/direct billing to his checking account. Our bill is only supposed to be a little over $60 a month. This bill was about $150 and when Chris called them up asking what the extra charges were, they told him it was where Mr. Mattox had come out to fix the whole setup, AFTER Mr. Mattox had told us we wouldn't be charged. Chris had a fit! And after arguing with them, and talking to a few people, for about half an hour they finally told him he'd get his refund of the charges in 7 to 10 business days.
Bandwith usage does NOT reset after they bill you. It's a rolling 30-day period. Our Internet has been so slow over the last two weeks that we're looking for a new Internet company.
I wouldn't reccomend this company to ANYONE! They charge you for bogus stuff and take it directly out of your account and don't put it on their statements they send you. They send the statement only 2 days in advance when most utilities companies send theirs well over a week and a half in advance. On the WildBlue website they advertise speeds "faster" than dial-up. That's FALSE advertising and I'm tempted to report this company to the Better Business Bureau once Chris freezes up his checking account.
DO NOT GO WITH WILDBLUE FOR YOUR INTERNET SERVICE!!!!!!!!!!!!!!!
