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Two Small Men with Big Hearts

reviewed by libra

Two Small Men with Big Hearts are household/corporate
moving franchises run by local owner/operators.


libra
05/26/2009

Two Small Men with Big Hearts 1

I had a move by this company recently and was dismayed to find out after a few days that a small amount of U.S. money was stolen from one of my dresser drawers. They were in a little zipped case (some bills and change). I noticed the theft (after the move) when I went into my top drawer and found the change laying there loose in the drawer, the case was opened and the U.S. bills were missing but not the change.

I had forgotten about this money and in hind-sight, should have taken the money out to bring with my other personal items but does that excuse somebody rummaging through your personal clothing in the hopes of finding something to steal. Which in fact they did. Petty thieves.

I wrote to their customer service and after a month they replied to me saying that they asked the movers about it and (of course) they denied taking the money, that they've been with the company for a long time and this is the first complaint of this nature against them, blah, blah. I don't have actual proof to show the company of this theft because this was all after the fact. All I know is that the money is missing and gone.

My experience may not be as drastic and traumatic as some of the other people who have posted here, but it's still upsetting and leaves me with a sour taste for this company.

Do not trust this company.



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TSMJES commented 181 days ago.
What office (franchise) did you use for your move?

SLP commented 181 days ago.
Sorry about your experience. Since I have had first hand 'bad' experiences with this moving company and tried to get answers from just about every franchisee across Canada...I certainly agree with your last comment...do not trust this company and apparently the people hiding behind that name!

libra commented 181 days ago.
It was the Toronto franchise.

LBH commented 132 days ago.
They were horrible!!! I feel for you. They stole two watches, the secretary was a complete bi*** when I called it in, saying I was doing this for the insurance money. My boyfriends' house that I was moving into had been broken into 4 months prior, we still hadn't finished with that nightmare of a claim!! We are not bad off, I wouldn't waste my time for $2500 just to have my rates go up even more. Not to mention they had miscalculated the size of my move and had to send two trucks at double the cost.
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