Hello BMac,

My name is Eric Ketzer, and I am Manager with Charter Communications. I am very sorry that you have received poor service in the past. Please know that we are completely focused on improving our Customer Experience.

In the future, if you have any questions or concerns, please feel free to reach out to us at Umatter2Charter@chartercom.com. We will make sure you are taken care of...Eric

Hello "Eric"....
Let me point out that my complaints about "our Customer Experience" are not just the random musings of someone who could not pay his bill. Nor, based on the number of complaints posted on this and other comment boards about your principal, are my experiences unique. I was one of the attorneys involved in the formation of Falcon Cable in the industry's infancy and am quite familiar with the cable franchise political theater.
What has happened to cable is that it has taken refuge from its status as a "quasi-public utility" and has focused exclusively on wining and dining local officials in order to preserve its exclusive franchises. The customers quickly became and remain after-thoughts. To paraphrase the old Lily Tomlin line from her Ma Bell telephone operator character skits: "We're the cable company. We don't care. We don't have to." Little insults begin to accumulate over time: Removing the program guide from basic cable unless you pay more for a digital box; restricting the number of channels under basic cable until you could get more channels from "rabbit ears" unless you pay more money; and arrogant cable enforcers who accuse you of "pirating" an internet service I had cancelled two years earlier.
The largesse that Charter has extended to elected officials in the various political venues may have preserved your exclusive franchises, but one look at this web page will demonstrate that encroaching competitors have freed the hostages you refer to as your customers. And now I am supposed to believe that the Manager with Charter Communications is personally monitoring these web sites at 7:30 pm PDT and responding with broken English responses ("I am Manager with Charter Communications") ? By the way, how is the weather in Bangladesh, "Eric."
Rumor has it that Charter is looking at bankruptcy protection. R.I.P.

Note to self: don't ever try and help BMac with a problem.

...or don't have some robo-typer from India post a stock response in a PR attempt to blunt public criticism. My timeline on patience had a limit of five years.

Heh heh. Don't mess with BMac!

Nice!