Okay people, here's the thing. Everyone who is complaining comes off sounding ridiculously uneducated because they forget to apply the facts while they are telling their sad tale of woe. Lack of knowledge is ignorance, not genius.
I find that people, as a group, just don't listen and they don't bother to read the fine print. When things start to go wrong, they blame the company that THEY chose to buy from. No one twisted your arm behind your back to make you sign a two year agreement. That being said, I also must add that I do feel bad for people who have the misfortune of dealing with lousy, greedy sales reps and lazy, rude customer service people. One thing to keep in mind though; if you are behaving badly, how can you expect to be treated respectfully? Don't be mean, don't swear at the person you are requesting help from, don't pretend you don't know that your "2 year pricing" isn't subsidized by the contract when something goes wrong and you didn't insure your phone and, most importantly of all, don't expect your phone to work ABSOLUTELY EVERYWHERE where there can't realistically be cell phone towers everywhere.
I'll be honest. I work for Verizon Wireless. It's the most miserable job I've ever had. It's not entirely the company that makes it so though. I had the misfortune of being hired to work in a store that is poorly managed by a 24 year old kid who wouldn't know what consistency was if it crawled up his butt. I stay solely for the money and benefits.
As a retail rep, I listen to garbage like these posts every day of my life and wonder why people have no common sense at all. The fact is, Verizon has the best coverage of any cell provider in the US. No, it's not free and you are not entitled to all the free stuff you can lug off just because you think you're that special. It is a FOR PROFIT corporation and it's not in the business of giving things away on demand. If a company wants to stay solvent, they have to have rules (a.k.a. fine print) and policies in place to guard against people just like you. Can you imagine the amount of paper you'd be taking from the store with you if everything was written in the same large print? And it's not like people would take the time to skim over it even if it was. If you take on a contract expecting to get scammed that's exactly how you're going to feel from the first time something happens to burst your self-created bubble. Most people are pretty savvy about contract cell service and understand the concept of subsidizing the devices but fail to understand how insurance, warranty and new every two works. The advertising doesn't say FREE every two either. It states that you can get a free phone not that you can pick any phone you want and walk out with it for nothing. The free phones are the basic, cheap ones. Doesn't take a rocket scientist to get that. To get free phones, you have to be the primary line (which is the only one eligible for the $50 or $100 new every two credit) and upgrade during a promotion that allows you to buy one and get up to three free. You also have to accept that the free ones aren't going to be the latest, greatest gadgets available. The purchased phone must be $150 or less to make it free after rebate. Get it?
So quit whining and complaining. You will move on to another carrier and find that there is little difference other than the logo on the bag...and you won't be any better off except that your phone will work in fewer places leaving you to meditate in quiet while your phone searches for service. Good luck.