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DeVry University

reviewed by rolstonb

Phone: (630) 574-1957 Fax: (630) 574-1973 E-mail: malexander@keller.edu http://www.online.devry.edu

rolstonb
06/26/2009

DeVry University 1

Don't enroll in DeVry- find another college. Any other college!
I give this school a -5 star rating. RUN FAR AWAY FROM THEM!!


Where to start:
I am a current student at Devry, attempting to get my Bachelors in Business Management. I take online classes, I've taken 3 terms so far. This is the worst college I've ever attended (I've taken some transfer classes at 3 others). My dad is a teacher here, I get FREE tuition but I now REFUSE to get a degree from them. That is how much I dislike this school and how they "handle" themselves. I could get a free degree from them, but instead I'm choosing to pay for a degree at a different college!!

My dad is a teacher at a LA campus, and so I get to use his "vouchers" to pay for my classes. Great right?! It would be if their admin and HR did anything correct. ALL three terms I've been enrolled, the HR department has FAILED to submit those vouchers to the dean for signing. Thus, every term, I get a call once a week saying I owe them $1000-3000 dollars for tuition. Come time to enroll in the next term's classes I cannot because I have a financial hold since I "didn't" pay for the previous session's classes. And every term, more than once, I call the financial department and explain this situation in full, and every term I tell them to put this in the notes so that the next person will know the circumstances and not call saying I owe money, but then every term I get someone calling me saying I owe thousands of dollars for unpaid tuition fees. Literally, it is not until, at the earliest, a week before next term's classes start that they MIGHT submit them, it's even taken into the next term so at one point I wasn't able to enroll in classes until the classes already started! Every term I have to fight with them, and they say they can't do anything because it all depends on that specific HR department to submit the papers.
I have found that most of the teachers are ok, except for one: Brian Trautman who teaches COLL 148 (a mandatory class). He was the WORST teacher I've ever had(including middle, high, and other colleges I've attended). I spent the last 8 weeks trying to get through that damn class. we have to post in a threaded discussion three times a week, a couple times I only did it twice, and instead of giving me partial credit, he gave me none. I have asked him a few questions all I got was an automated response saying to go find the answer "here". I wouldn't have asked him the question if I was able to find the answer there. So I would ask again with a little more explanation and he would never respond- I STILL have yet to get a response from him and the class is over!
Also, By the end of the term I started to get worried about my grade and emailed him asking if there was something I could do. I got no response. So i posted in the threaded discussion asking if he got my email. I got no response. By this time the term has ended and he gave me a 69% 1% under passing. Since I still hadn't gotten a response from him I called my academic advising team and they gave me his office phone number to call. So I call and leave a voice-mail asking if there is anything I can do to raise my grade 1%, explaining that I had been trying to contact him through email and the threaded discussion. He responds through email saying the grades are final and that he had told everyone to contact him if they had any questions or concerns about their grade before the end of the term. So I email him back saying I tried to contact him but he never responded back to me. He emails me back saying to direct any further concerns with my grade to my academic advising team.
I mean it's fucking ridiculous I tried to contact him more than once about my grade and he never responded to me! So I submit a 'case' to the review board giving them all the information and supporting documentation showing that he never contacted me back and they VOTED IN FAVOR OF THE TEACHER!!!!! how can they accept and condone that kind of behavior from a teacher. How can they tell that teacher that it was OK for him to ignore me during that last week of class when I was reaching out for him asking for help.
After that class ended, I was reviewing some posts on the threaded discussion and found that another student had asked him the same question I did and he responded to that student but he wouldn't respond to me?? That is fucked up. I brought that information up with the review board as well and they STILL voted in favor of the teacher stating that "I could have found the information I needed elsewhere." WTF.... I obviously didn't find it, another student obviously didn't find it, the teacher answered the other student's question but refused to answer any of my multiple attempts? that's not right- in what world is that right? How can a company, and school, and a teacher even try to say that it is right?? I am so disgusted with their lack of ethics and lack of business operations, and lack of logic. and I'm so disgusted that I can't do anything about it! I've already gone to the managers and the teacher's boss- and they all vote in favor of the teacher.

To make matters worse, every student has like 10 or 12 different academic advisers, so when you call in you almost always talk to a different person, and every time you have to talk a different person you have to explain the entire string of events all over again. They keep "notes" of conversations in their computer system but it's extremely faulty. Sometimes they don't record the conversation (usually the times when it counts) or they don't record everything you talked about, or they record something that was wrong. And then of course the person you're talking to doesn't believe what you (the student) says because the advisers keep "records of every phone call".

This school is terrible- they fail at every attempt to operate at any set of standards. I have done nothing but fight with them every term about the same things.
I warn you, DO NOT ATTEND THIS SCHOOL. They can't do anything and don't do anything. Their HR, academic advising, and financial departments, basically every form of operations they have is screwy and they can't do anything. On the bright side, they don't do anything with a nice attitude (most of the time).

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afnm2007 commented 132 days ago.
Ok I understand your frustration-but I must bust your bubble. You can get bad service at ANY school. I did not go to devry...I went to a reputable tier 1 school in Philadelphia. I have been through the same drama you have been through. I was told several times i owe tuition when I clearly had proof that I didnt. I had a professor that I actually sat down with the entire semester at least 4 times a week and still had the nerve to fail me one percent below the passing mark. The school will always vote with the teacher especially if their tenured. What i learned to do is make sure i keep record of EVERYTHING....i would have presented the emails I sent to the academic team...it may not have helped you but at least you have something to back your arguement up. Bottom-line is that you are going to have incompetent people at every school. I WORKED at my school and had tuition issues. Do i love my experience yes...was i always happy with customer service no. Did I have to cuss a few people out-hell yes....my point is that dont deny a school its props because you have had some bad run-ins because you will be surprised that a tier 1 school will treat you the same and have trifling people there as well.

rolstonb commented 112 days ago.
Are you kidding afnm2007? You are basically saying don't give them a bad rating based on what they do because other schools do the same thing? What the hell should I and everybody else rate them on then? haha.
That is what a review is. Based on a person's experience with a company, product or person is how people rate that company, product or person.
I have gone to more than one school, I have experiences with more than one other school and I have NEVER had the terrible quality of service EVER that I got during the ENTIRE time I was at DeVry. I took classes at DeVry for 5 terms and every single term I had the exact same problems. They did not fix anything, they did not improve anything, and they certainly did not try to improve anything.
You say they are going to always side with the teacher. Well, my dad is a teacher there and they offered him tenure. If that was the case then they should have sided with my dad, wouldn't you think?

I gave them all the documentation that proved my case and no matter what, they "couldn't do anything" because the "system" says I owe money.

If my rating was just based on a one or two terms, I may not have graded them as poorly. But as I stated, I took classes there for FIVE terms, and every term the problems got worse. I didn't grade them the first time they messed up, I didn't grade them the second time they messed up, and didn't even grade them poorly the third time they messed up. Why? because of the exact reason you said. No matter where you go you will run into at least a few problems. I continued to give them the benefit of the doubt. But even you have to admit getting horrible service the 5 out of 5 terms attended at their school is real excessive and worthy of a review.

They earned every criticism I gave them!

osiguy commented 110 days ago.
First of all RolstonB I find you to be a droll lazy spoiled sot, who is still young enough to be wet behind the ears.

You are able to waltz through school without having to pay for it and yet you whine intolerably about having to get off your sorry butt and be proactive.............WAAAAAAAAAAAAAAh.

You aren't reviewing a college you are writing a recipe for disaster for the rest of your lifetime.

I don't know or don't care how old you are but you have a pressing need to grow up.

I don't care whether any college has issues or not or if it's just Devry, your issue is that this has happened to you five times? Is that the schools fault?
No the first time it was the schools fault. They probably don't have a lot of students taking their parents up on their vouchers and it's probably not a common thing.
The last 4 times it's happened it's been no one's fault but your own.
I learned after the first time of going to community college, that if you aren't proactive and waiting at the doors to open at the community college you're always going to have problems. The last 4 times this has happened to you, you are at fault for not walking them through the process and being at their side every step of the way.

I have no sympathy for you whatsoever.
Grow up and whining for crying out loud. I wish I could go to college for free.
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