United 1

I would truly give it a zero star if I could. Have never, ever once had a flight with them that was enjoyable or problem free. For example, when I flew from Arcata, CA to San Francisco, CA I paid to check a bag. Other passengers checking in did not report their bag which needed to be checked in. They went to the gate and their bags were set aside as they boarded the plane with no fee paid!! I called the problem resolution line and they would not give me a refund because the baggage fee is their policy. However, the policy seemed only to be applied to honest passengers. I have been on hold for customer service for yet another problem. It's been 58 minutes so far. I'd love to see them fold!